Frequently Asked Questions

🛍️ Products & Quality

Are your leather products made from genuine leather?

Yes! All our products at The Hide Leather are made from 100% genuine leather. We source only the finest quality leather to ensure durability and a premium feel.

Where are your products made?

All our products are handcrafted in Kanpur, India — the leather capital of India. Our skilled artisans bring years of experience and traditional craftsmanship to every piece.

Do you offer customized or personalized leather products?

Yes, we do offer customization on select products. Please contact us at info@thehideleather.in or call us at 9194099668 to discuss your requirements.

🚚 Shipping & Delivery

Do you ship internationally?

Yes! We ship to the UK, USA, Australia, Europe, and many other countries. International shipping times may vary depending on your location.

How long does delivery take?

Domestic orders (India) are typically delivered within 3–5 business days. International orders may take 5–7 business days depending on the destination and customs clearance.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your order online.

↩️ Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery if the product is unused and in its original condition. Please contact us at info@thehideleather.in to initiate a return.

Can I exchange a product?

Yes, exchanges are possible for size or design issues. Please reach out to our support team and we will guide you through the process.

🧴 Leather Care

How do I take care of my leather products?

To keep your leather products in the best condition:

• Wipe with a soft, dry cloth after use
• Apply leather conditioner every few months
• Keep away from direct sunlight and moisture
• Store in a cool, dry place when not in use
• Avoid contact with water, perfumes, or harsh chemicals

Will the leather soften over time?

Yes! Genuine leather naturally softens and develops a beautiful patina over time, making your product look even more unique and personal.

💳 Payments

What payment methods do you accept?

We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, and popular wallets. International customers can pay via Credit Card or PayPal.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment information safe.

📞 Still Have Questions?

We're here to help! Reach out to us anytime:
📞 9194099668
📧 info@thehideleather.in
We offer 24/7 customer support.